Last year, I spoke at an industry customer success (CS) conference about creating simple and effective health scores. Accordingly, I developed a "recipe" for effective customer health score creation.

The Beneish model was designed by M. Daniel Beneish to quantify eight variables that can indicate that a company is misrepresenting its profits. Here’s how it works.

Rubrics are one of the most useful assessment tools a teacher can have. A well-designed rubric tells students exactly what ...