The knowledge management infrastructure used by businesses needs to be omnichannel, but far too often, it still isn’t. …and stopped relying on the Library Model. Knowledge content is the foundation of ...

Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...